Managed Dedicated Server / vServer
- ✓Custom Managed Service
- ✓24/7/365 Server Monitoring
- ✓Managed Test Cycle
- ✓Backup Management
Managed Offers In Detail
Managed Server
Our customers can optionally book a managed option for their dedicated server or virtual server. Server management is therefore not offered as a separate managed server, but can be flexibly applied to any of our server products. We offer server management exclusively for server systems of our company. Unfortunately, we cannot offer the management of servers at other hosting companies.
Managed vServer / VPS
The management of our vServer / VPS offers is always a bit cheaper. The reason for this is that, for example, no extra backup storage has to be provided but the backup functions of our vServer environment can be used to fulfill our managed tasks. Therefore, no individual backup concept is necessary.
There is also no need for hardware monitoring and maintenance, as the hardware resources are shared among all vServers of a vServer host system. This reduces the frequency of failures and thus also the costs of the managed service.
Managed Dedicated Server
The management of our Dedicated Servers includes, besides monitoring, backups and system updates, also the complete monitoring of the server hardware. Among other things, the SMART values of the installed hard disks / SSDs are checked in order to replace them with new hardware at an early stage if there are signs of a defect.
Our technical support is available for our Managed Dedicated Servers as well as for our Managed vServer options. We do not differentiate in the quality of our customer support for both options.
24/7/365 Server Monitoring
All managed servers are monitored around the clock from external locations using Check_MK. Our customer support will intervene in the event of a fault, even outside our business hours, to ensure that your applications have the highest possible availability.
Backup Management
Because backups are becoming increasingly important, we also monitor the creation and functionality of the backups created by our systems. The retention period of the backups can be flexibly agreed with our customer support.
DSGVO Compliant Management
If you process customer-related data on your server, a so-called AV contract may be required. This can be concluded quickly and easily via our customer portal and gives you the security of a DSGVO compliant management.
Support Availability
Our customer support is also available by phone outside business hours via an emergency phone number. If you have a critical problem, we will not leave you alone and will actively help you find and solve the problem.
Server Management in Detail
Individual managed service requires a high degree of flexibility and transparency. These two factors, in addition to our corporate vision, are also crucial to the success of our managed server offerings.
What we mean by management
We see ourselves as supporters when it comes to server management! Compared to other providers of managed dedicated servers or managed vServers, we do not restrict our customers in accessing the server systems. A large number of our customers have very extensive Linux and Windows expertise themselves and would therefore like to be able to access the server themselves, if necessary, to make minor adjustments (installation of PHP modules, use of additional monitoring).
Although this is a risk for us, since changes to the server environment may cause a malfunction or we are not informed about every change - it promotes trust in our service and transparency towards our customers. Every customer can see for himself how the server is installed and configured and check whether all requirements have been implemented by our technicians as requested.
Individual Managed Service
As individual as the applications of our customers, our managed service is also tailored to the needs of our customers. Our standard management mainly includes the support of the server systems in terms of monitoring, backups and system updates. However, if you are planning a larger system landscape, including the use of firewalls, load balancers, Galera clusters and the like, we can offer you technical support from our staff. We will be happy to advise you in this regard in order to clarify the management parameters.
Feel free to contact us, we will advise you on the right managed tariff for your needs.
Managed Server Test Report
Transparency is also a top priority in our Managed Server offer. At the beginning of each month, every Managed customer receives a test report on the work that was carried out during the regular manual system checks. This gives you as a customer the security that the server systems are maintained and also informs you about which work has been carried out by which employee.
With many managed offerings, server management is a "black box". Man weiß eigentlich gar nicht, welche Dienstleistung man für den gebuchten Managed Service durch den Anbieter bekommt. Mit unserem Managed Server Prüfbericht wollen wir hier die nötige Transparenz schaffen und darstellen, wann ein Mitarbeiter von uns aktiv auf den Server zugegriffen hat um Ihre vorgegebenen Managed Aufgaben auszuführen.
Individual SLA (Service Level Agreements)
Trust is good - commitments are better! If you need individual SLAs for the operation of your server landscape, we can offer them to you. We distinguish between two different SLA properties.
- SLA on support response / incident reporting / ticket handling.
- SLA on the availability of the server environment / application
We are happy to provide you with information on this, if the topic of SLA is relevant. Depending on the amount of the refund and SLA restriction, significant additional costs, that differ from our standard management rates, can arise. SLA offers are therefore always discussed and negotiated individually with our customers.