Support that really makes a difference
- ✓Personal support from our support team
- ✓Fast, solution-focused assistance
- ✓Clear, honest communication
Philosophy
Transparency is the foundation of our work, and for us, good support starts with listening. As Head of Service, my goal is to redefine the standard of support in hosting: less bureaucracy, more focus on our customers' success. Together with my teams, I work every day to ensure that our customers receive fast, understandable, and sustainable solutions—honestly, transparently, and reliably.
Our Support in Numbers
⌀ Tickets / Year
24100
⌀ Calls / Year
3280
⌀ Hold Time
36 sec
⌀ Rating
4.8 / 5.0
Our Values / Mottos
Trust through transparency
In hosting, things don't always go according to plan - we know that, and you know that. But we don't hide behind status codes or standard emails. When there's a problem, we communicate on an equal footing. For us, transparency isn't just a marketing buzzword, but the basis for a partnership between equals. Because trust isn't built on perfection, but on reliability in an emergency.
Support that speaks your language
Nothing is more frustrating than support that doesn't understand the problem. With us, you talk to system administrators and tech enthusiasts who are deeply involved in the subject matter themselves. We listen, think along with you, and deliver real solutions instead of pre-written text modules. This is how we guarantee the kind of support that we, as tech experts, would want for ourselves.
Customized Solutions
We know that every company has different requirements when it comes to stability, response times, and technical support. That’s why we offer additional support models that can be tailored precisely to your needs.
These include, among other things, Service Level Agreements (SLAs) with guaranteed response times, so you can plan your day-to-day operations with confidence.
For particularly urgent cases, prioritized emergency tickets are available, which are immediately forwarded to our team of experts and given the highest priority.
Upon request, as part of our Managed Server Option, we can also handle the technical operation of your dedicated or vServer systems, allowing you to focus entirely on your core business.